Improving Phone Communication

One of the top areas of communication many of our patients are wanting to improve is better communication on the phone. Phone calls are one of the most difficult listening situations for individuals with hearing loss — there’s no opportunity to read lips, the signal is not always clear/consistent, and there are fewer contextual cues compared to face-to-face communication. Even with properly fit hearing aids, many patients continue to experience difficulty on the phone. Here are a few helpful tips for improving speech understanding over the phone while wearing hearing aids:

  1. Place the speaker of the phone directly on the hearing aid microphones. This allows the audio from the phone call to be processed through the hearing aids and amplified. If the phone is held to the ear in a typical fashion, the hearing aid may be acting as an earplug, making phone calls even more difficult. 

 2. Enable Bluetooth streaming for phone calls (if available). By streaming phone calls through the hearing aids, our brain is able to process the incoming speech information with two ears, thus allowing more opportunity for accurate speech understanding. 

3. Ask your communication partner to slow down and speak naturally. Slowing down rate of speech while continuing to speak in a natural manner is more beneficial than over-enunciating and raising the volume. 

Phone calls can take practice and patience. Reach out to your hearing care provider if you need further strategies or technology to improve phone communication.