Troubleshooting Bluetooth-Enabled Hearing Aids

Many newer hearing aids on the market are Bluetooth compatible and are able to wirelessly connect to both iPhone and Android devices. Patients with Bluetooth-enabled hearing aids enjoy the convenience of streaming phone calls and listening to music/tinnitus maskers from their phones directly to their hearing aids, all the while being able to use their phone as a remote control. But with great convenience comes the occasional annoyance when connections drop out.

If this happens, there are a few things you can do to fix the connection. Here are a few ways you can troubleshoot:

  • Have you downloaded and installed the latest version of software for your cell phone?
    • It is important to regularly download and install software updates provided by the cell phone manufacturer. These updates protect your device from viruses and hacking, as well as improve the device’s operation.
    • Note that a software update may require you to completely switch off the phone for a minute before switching it back on.
  • Have you downloaded and installed the latest version of software for the app?
    • If your phone has had a software update, check to see whether your apps also require updating. Occasionally, an update to the device will require an update to the app as well.
  • Did your hearing aids lose its Bluetooth pairing?
    • It is possible that you can fix Bluetooth streaming issues by re-pairing your devices in either the Bluetooth or Accessibility screen in your phone’s General Settings.
    • Remember to turn the hearing aids off and on and place them within a few inches of the phone before re-pairing.

If you are still having Bluetooth issues, we encourage you to come to our Walk-In Clinic (Tuesdays 10:00am – 11:30am and Thursdays 1:00pm – 2:30pm) at the Hearing Center for help troubleshooting your connection.